Legal
Cancellation & Refund Policy
Last updated 3 July 2026.
Cancelling an order
As dishes are prepared to order, an order can be cancelled without charge only until the kitchen begins preparing it. Once preparation has started we are usually unable to cancel, since ingredients have been committed. To cancel, contact us as quickly as possible using the details below and quote your order reference.
Refunds
Where you are entitled to a refund — an order cancelled in time, a payment taken in error, or an item we could not fulfil — we refund the full amount to the original payment method. Refunds are initiated within 24–48 hours of approval and, depending on your bank or card issuer, typically reach your account within 5–7 business days.
Something wrong with your order
If a dish arrives incorrect, or falls short of the standard you should expect, please tell us at the table or within 24 hours of a takeaway order. We will replace it or, where appropriate, offer a partial or full refund. We take dietary and allergen requests seriously — flag any concern before you order.
Reservations & deposits
Standard table reservations are free and carry no charge. Where a booking requires a deposit or prepayment (for example, private dining or a set tasting menu for a large party), the amount and its cancellation window are stated at the time of booking. Deposits are refundable if you cancel within that window, and are otherwise applied to your final bill.
How refunds are issued
All online payments are processed by our payment partner, Razorpay. Refunds are returned through the same channel to the card, UPI ID, wallet or account used for the original payment. We cannot redirect a refund to a different account.
Requesting a refund
To cancel an order or request a refund, contact us at reserve@dastaan.restaurant or +91 98100 42016, quoting your order reference. We respond to every request.